Your service provider, tasked with looking after your company’s IT, has kept your business up and running for the past 10 years. Unfortunately, that kind of longevity in developing continuity plans can result in some providers overlooking or underestimating certain issues. Here are some of them. Over-optimistic testing The initial testing attempt is usually the
Although the occasional three-minute YouTube video never hurts anyone, wasting hours of your working day on these websites reduces productivity. When it comes to increasing employee productivity, keeping a close eye on their internet behavior reaps various benefits. Time-saving measures Internet monitoring software saves employees from visiting entertainment, gaming, or online shopping sites by restricting
Are you making the most of your business’s greatest assets? The data your employees and customers generate is an unsung hero, just waiting to take your business to the next level. Obviously, enough information can help any company make better decisions, but how can a small or medium-sized organization use data analysis to increase revenue?
Despite efforts to protect your data, some breaches are beyond your control. When an online company with your personal details gets hacked, you have no choice but to manage your risks on your own. These practical tips can help you reduce risks of identity theft and other threats. Determine what was breached Whether its names,
Businesses today rely on countless apps and software for day-to-day operations. However, too many of these programs can do more harm than good. App overload brings confusion among employees, and a recent study shows that this costs more than companies realize. How app confusion occurs A new study conducted by CITE Research shows that a
Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning
It is always better to be safe than sorry. And given the fact that files can disappear or be corrupted in an instant, small businesses need robust data backup systems in place. Without one, you could very well lose lots of money and have your hard-earned reputation irrevocably damaged. How should you go about choosing
Field workers. You see them every day. And you notice that they, too, use mobile devices, as now more than ever do they need to stay connected with their organizations to stay in business. This is where mobile performance management, a critical factor for any field worker to perform and finish tasks on time, comes
Most people associate blockchain technology with Bitcoin, the infamous digital currency that rose to fame in 2017. But blockchain technology is not tied to financial transactions, and it’s creating all sorts of exciting opportunities for faster, more secure information exchange — see for yourself! What is blockchain? Blockchain, like the cloud, is more of a
